Terms of Service

1. Introduction
Welcome to the Healthyat100 website ("Website"). These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using this Website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our Website. We reserve the right to modify these Terms at any time. Continued use of the Website constitutes acceptance of any updates.

2. Services Provided
Healthyat100 offers proactive health programmes designed to help you meet your goals and improve your body's resilience and performance. Our Website provides summary information about these programmes, their purpose, benefits, and pricing. Users may explore which programme might be appropriate for them and, at their discretion, register for a programme.

3. Examples of Services Not Covered

  • Chronic disease management
  • Minor illness and injury treatment
  • Travel health consultations and vaccinations
  • Emergency or urgent care (patients with life-threatening conditions should call emergency services)
  • Specialist consultations (beyond initial referral)
  • NHS-funded services
  • Long-term mental health care requiring secondary services
  • Certain controlled medications that require specialist oversight
  • NHS prescriptions( e.g. free prescriptions)

4. Eligibility

  • To use our services, you must be at least 18 years old.
  • By registering or purchasing a programme, you confirm that the information you provide is accurate and complete.

5. Ordering & Payments

  • All orders placed through the Website are subject to acceptance and availability.
  • Payment must be made at the time of purchase through our approved payment methods.
  • Prices displayed on the Website are subject to change without notice.
  • We reserve the right to refuse any order at our discretion.

6. Cancellations & Refunds

  • Cancellation policies vary based on the programme selected and the stage of cancellation. If you cancel after completing your order but before your first consultation, you will be charged a £50 setup fee, but the remainder of your initial payment will be refunded.
  • If you cancel after the first consultation and initial diagnostics, your programme deposit will not be returned, but any future monthly payments that have not yet been taken will be cancelled.
  • If you have agreed to a diagnostic or additional service and wish to cancel, you must provide notice within the agreed time frame. If costs associated with the service have not been accrued or committed, our team will attempt to cancel and refund the specific charge.
  • Refunds, if applicable, will be processed via the original payment method within a reasonable timeframe.
  • Appointments must be cancelled at least 48 hours in advance to avoid cancellation fees. Late cancellations or no-shows may be subject to a full consultation fee and/or stage payment, at our discretion 

7. Use of Website

  • You agree to use the Website for lawful purposes only.
  • Unauthorized use, including attempting to access restricted areas, distributing harmful software, or engaging in fraudulent activity, is strictly prohibited.

8. Health Disclaimer

  • Our proactive health programmes and services are designed for general health management and risk reduction where applicable. They are not a substitute for GP services, diagnosis, or treatment of medical conditions.
  • Our qualified doctors and specialist partners (including exercise, sports performance, weight management experts, sleep practitioners, and nutritionists) will provide guidance. However, you must ensure that any changes to your health routine and lifestyle are appropriate for you.
  • If you have concerns about your health, medications etc. it is your responsibility to consult your regular GP or healthcare provider. 
  • We do not provide emergency medical care.
  • We do not guarantee specific health outcomes as a result of using our services. Results may vary based on individual circumstances.

9. Privacy & Data Protection

  • Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.
  • By using our Website, you consent to the collection and processing of your data as outlined in our Privacy Policy.

10. Liability & Disclaimers

  • While we strive to provide accurate and up-to-date information, we do not guarantee that the Website will be error-free or uninterrupted.
  • To the maximum extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential loss, injury, or damages resulting from the use of our services or Website.
  • Our liability is limited to the fees paid for our services, and we are not responsible for any losses incurred as a result of reliance on the information provided by us or on our Website.
  • Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

11. Changes to Terms

  • We reserve the right to modify these Terms at any time. Changes will be posted on this page, and continued use of the Website constitutes acceptance of the updated Terms.

12. Contact Information
For any questions regarding these Terms, please contact us at team@healthyat100.com