Legal
Privacy Policy
How HealthyAt100 handles personal data across the website, bookings, payments and clinical services.
1. Who we are
HealthyAt100 provides doctor-led preventative health programmes and private GP services from our Edgbaston clinic. This Privacy Policy explains how we collect, use and protect personal information when you use our website, book a consultation, purchase a programme or contact us.
If you have questions about this policy, please contact us at team@healthyat100.com.
2. Information we may collect
- Contact details, such as your name, email address, phone number and address if you provide them.
- Booking information, such as appointment type, date, time and related communication.
- Payment and order information, processed through our payment providers.
- Health information you choose to provide as part of a consultation, programme or clinical service.
- Website usage information, such as pages visited, referral source, approximate location, device, browser and interactions with key calls to action.
- Information collected through cookies or similar technologies where you have given consent.
3. How we use personal information
- To respond to enquiries and provide information about our services.
- To arrange consultations, appointments, programmes and follow-up communication.
- To process payments and manage orders or subscriptions.
- To provide clinical services safely and appropriately.
- To improve the website, understand which pages and calls to action are useful, and measure marketing performance.
- To meet legal, regulatory, accounting and clinical governance obligations.
4. Analytics and conversion tracking
We may use privacy-conscious analytics tools to understand how visitors use the website and where people choose to take the next step. This may include page views, traffic sources, device information and clicks on booking or checkout buttons.
Where analytics cookies or similar technologies are used, they will only be set after you have given consent through the cookie banner. You can choose essential cookies only.
5. Health information
Health information is sensitive. Any health information shared as part of a consultation, programme or private GP service is handled with appropriate care and access controls. Clinical information may be held in clinical systems used by HealthyAt100 and its providers.
The website itself is not intended for emergency medical communication. If you need urgent medical help, please use NHS 111 or call 999 in an emergency.
6. Third-party providers
We use trusted third-party providers to operate the website and deliver services. These may include website hosting, analytics, booking, payment processing, video content and clinical administration providers.
- Vercel, for website hosting and site performance analytics.
- Google Analytics, where consent has been given, for website analytics and conversion measurement.
- Stripe, for online checkout and payment processing.
- Semble, for online booking and appointment management.
- YouTube, for embedded video content where used.
7. Sharing information
We do not sell personal information. We may share information where needed to provide services, process payments, manage bookings, meet legal or regulatory obligations, protect patients or work with professional advisers and service providers.
8. How long we keep information
We keep information only for as long as needed for the purpose it was collected, including clinical, legal, regulatory, accounting and reporting requirements. Clinical records may need to be retained for longer periods in line with professional obligations.
9. Your rights
Depending on the circumstances, you may have rights to access, correct, delete, restrict or object to the use of your personal information, and to withdraw consent where processing is based on consent.
To exercise your rights, please contact team@healthyat100.com.
10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.